Privacy Policy

Bianca's Healing Sanctuary respects your privacy. This policy explains how we collect and use your information when you use our website (www.biancashealingsanctuary.com).

1. Who we are

This website is run by Bianca's Healing Sanctuary (the business). For privacy enquiries you can contact us via the Contact page.

2. What information we collect

We only collect information that you give us when you fill in a form on the website. Depending on the form, this may include:

• Name
• Email address
• Phone number
• Message or enquiry details (e.g. preferred date, product of interest)

We do not collect personal data through cookies or tracking. This website does not use cookies for marketing or analytics.

3. How we use your information

We use the information you submit only to:

• Respond to your contact or booking enquiries
• Follow up on therapy or training booking requests
• Respond to shop (product) purchase enquiries
• Contact you via the email or phone number you have provided, where relevant

By submitting a form, you are giving your consent for us to contact you using the details you have given, for the purpose of handling that enquiry. We do not use your details for marketing unless you have explicitly agreed to that (e.g. by opting in to a newsletter or updates).

4. Sharing your information

We do not sell or rent your personal information. We may share data only where necessary to operate the website (for example, with technical or hosting providers) or if required by law. Form submissions are processed so that the business owner can respond to you directly.

5. How long we keep your information

We keep your enquiry details for as long as needed to deal with your request and for a reasonable period afterwards for record-keeping. If you would like us to delete the information we hold about you, please contact us and we will do so where we are not required to keep it by law.

6. Your rights

You have the right to ask us what personal data we hold about you, to have it corrected if it is wrong, and to ask for it to be deleted. You can also withdraw consent for us to contact you. To do any of this, please contact us using the details below.

7. Security

We take reasonable steps to protect your information. Data you send via our forms is transmitted and stored in line with standard practices. No method of transmission over the internet is 100% secure, but we aim to use appropriate safeguards.

8. Changes to this policy

We may update this privacy policy from time to time. The current version will always be on this page. We encourage you to check back occasionally. If we make significant changes, we may note them here or on the site.

9. Contact us

For any questions about this privacy policy or your personal data, please contact us via the Contact page.